Privacy Terms

Effective date: September 28, 2024

In Nulu AI (together with our subsidiaries, "Nulu IA," "we," "our," or "us"), we respect your privacy and are strongly committed to keeping any information we obtain from you or about you secure. This Privacy Policy describes our practices regarding the Personal Information we collect from you or about you when you use our website and services (collectively, the "Services"). This Privacy Policy does not apply to the content we process on behalf of our commercial offerings customers, such as our API. Our use of that data is governed by our agreements with the customers that cover the access and use of those offerings.

Privacy Policies:

1. Personal Information We Collect

We collect information that, alone or in combination with other information in our possession, could be used to identify you ("Personal Information") in the following ways:

• Personal Information You Provide: We may collect Personal Information if you create an account to use our Services or communicate with us in the following ways:

  • Account Information: When you create an account with us, we will collect information associated with your account, including your name, contact information, account credentials, payment card information, and transaction history (collectively, "Account Information").
  • User Content: When you use our Services, we may collect Personal Information that is included in the input, file upload, or feedback you provide to our Services ("Content").
  • Communication Information: If you communicate with us, we may collect your name, contact information, and the content of any messages you send ("Communication Information").
  • Social Media Information: We have pages on social media sites such as Instagram, Facebook, Medium, Twitter, YouTube, and LinkedIn. When you interact with our social media pages, we may collect Personal Information that you choose to provide us, such as your contact details (collectively, "Social Media Information"). Additionally, the companies hosting our social media pages may provide us with aggregated information and analytics about our social media activity.

• Personal Information We Automatically Receive from Your Use of the Services: When you visit, use, and interact with the Services, we may receive the following information about your visit, use, or interactions ("Technical Information"):

  • Log Data: Information that your browser automatically sends whenever you visit our website ("log data"). Log data includes your Internet Protocol address, browser type and configuration, the date and time of your request, and how you interacted with our website.
  • Usage Data: We may automatically collect information about your use of the Services, such as the types of content you view or use, the features you use, and the actions you take, as well as your time zone, country, dates and times of access, user agent and version, computer or mobile device type, computer connection, IP address, and similar information.
  • Device Information: This includes the name of the device, operating system, and browser you are using. The information collected may depend on the type of device you use and its settings.
  • Cookies: We use cookies to operate and manage our Services and enhance your experience on them. A "cookie" is a piece of information sent to your browser by a website you visit. You can set your browser to accept all cookies, reject all cookies, or notify you each time a cookie is offered so you can decide whether to accept it or not. However, rejecting a cookie may, in some cases, prevent you from using, or negatively affect the display or functionality of, a website or certain areas or features of a website. For more details about cookies, please visit All About Cookies.
  • Analytics: We may use various online analytics products that use cookies to help us analyze how users use our Services and improve their experience using the Services.

2. How We Use Personal Information

We may use Personal Information for the following purposes:

• To provide, manage, maintain, improve, and/or analyze the Services.
• To conduct research.
• To communicate with you.
• To develop new programs and services.
• To prevent fraud, criminal activity, or misuse of our Services and ensure the security of our information technology systems, architecture, and networks.
• To fulfill legal obligations and legal processes and to protect our rights, privacy, security, or property, and/or that of our affiliates, you, or other third parties.

3. Disclosure of Personal Information

Under certain circumstances, we may provide your Personal Information to third parties without prior notice unless required by law:

• Providers and Service Providers: To help us meet business operation needs and perform certain services and functions, we may provide Personal Information to providers and service providers, including hosting service providers, cloud services, and other information technology service providers, event management services, email communication software and email newsletter services, and web analytics services. These parties will access, process, or store Personal Information only as needed to perform their duties for us.
• Business Transfers: If we are involved in strategic transactions, reorganization, bankruptcy, receivership, or service transition to another provider (collectively, a "Transaction"), your Personal Information and other information may be disclosed in the process of due diligence with counterparties and others assisting in the Transaction and transferred to a successor or affiliate as part of that Transaction along with other assets.
• Legal Requirements: If required by law or in good faith that such action is necessary to (i) comply with a legal obligation, including national security or law enforcement requirements, (ii) protect and defend our rights or property, (iii) prevent fraud, (iv) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (v) protect against legal liability.
• Affiliates: We may disclose Personal Information to our affiliates, i.e., an entity controlling, controlled by, or under common control with Nulu IA. Our affiliates may use the Personal Information we share consistently with this Privacy Policy.

4. Your Rights

Depending on your location, individuals in the EEA, UK, and worldwide may have certain statutory rights regarding their Personal Information. For example, you may have the right to:

• Access your Personal Information.
• Delete your Personal Information.
• Correct or update your Personal Information.
• Transfer your Personal Information to another location.
• Withdraw your consent to the processing of your Personal Information where we rely on consent as the legal basis for processing.
• Object to or restrict the processing of your Personal Information where we rely on legitimate interests as the legal basis for processing.

You can exercise some of these rights through your Nulu IA account. If you are unable to exercise your rights through your account, please send us your request using this form.

5. California Privacy Rights

The following table provides additional information about how we disclose Personal Information. You can learn more about the Personal Information we collect in "Personal Information We Collect" above, how we use Personal Information in "How We Use Personal Information" above, and how we retain Personal Information in "Security and Retention" below.

To the extent permitted by law and subject to applicable exceptions, California residents have the following privacy rights regarding their Personal Information:

• The right to know the information about our processing of your Personal Information, including specific pieces of Personal Information we have collected from you.
• The right to request deletion of your Personal Information.
• The right to correct your Personal Information.
• The right to be free from discrimination related to exercising any of your privacy rights.

We do not sell or share Personal Information as defined by the California Consumer Privacy Act, as amended by the California Privacy Rights Act. We also do not process sensitive Personal Information to infer characteristics about a consumer.

Exercising Your Rights: California residents can exercise their CCPA privacy rights by completing this form.

Verification: To protect your Personal Information against unauthorized access, changes, or deletion, we may need to verify your credentials before you can submit a request to know, correct, or delete Personal Information. If you do not have an account with us or if we suspect fraudulent or malicious activity, we may ask you to provide additional personal information and proof of residency for verification. If we are unable to verify your identity, we will not provide, correct, or delete your Personal Information.

Authorized Agents: You may submit a request for rights through an authorized agent. If you do so, the agent must submit a signed written permission to act on your behalf and may also be required to independently verify your identity and provide proof of residency with us. Authorized agent requests may be submitted using this form.

6. Children

Our service is not directed to children under 13 years of age. Nulu IA does not knowingly collect Personal Information from children under 13 years of age. If you have reason to believe that a child under 13 years of age has provided Personal Information to Nulu IA through the Service, please email us at legal@nulu.app. We will investigate any such notification and, if applicable, remove the Personal Information from our systems.

7. Links to Other Websites

The Service may contain links to other websites that are not operated or controlled by Nulu IA, including third-party services ("Third-Party Sites"). The information you share with Third-Party Sites will be governed by the specific privacy policies and terms of service of those Third-Party Sites and not by this Privacy Policy. By providing these links, we do not imply that we endorse or have reviewed these sites. Please contact Third-Party Sites directly for information regarding their practices and privacy policies.

8. Security and Retention

We implement commercially reasonable technical, administrative, and organizational measures to protect Personal Information both online and offline from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no internet or email transmission is fully secure or error-free. In particular, email sent to or from us may not be secure. Therefore, you should take special care when deciding what information you send to us via the Service or email. Additionally, we are not responsible for circumvention of any privacy settings or security measures contained in the Service or on third-party websites. We will retain your Personal Information only for as long as necessary to provide you with our Service, or for other legitimate purposes such as resolving disputes, security reasons, and fulfilling our legal obligations. How long we retain Personal Information will depend on various factors, such as the quantity, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, our purposes for processing the information, and any legal requirements. We may also anonymize or de-identify your Personal Information (so that it can no longer be associated with you) for research or statistical purposes, as described above, in which case we may use this information indefinitely without further notice.

9. International Users

By using our Service, you understand and acknowledge that your Personal Information will be transferred from your location to our facilities and servers in the United States.

• For EEA, UK, or Switzerland users: Legal Basis for Processing. Our legal bases for processing your Personal Information include:

  • Performance of a contract with you when we provide, maintain, and improve our services. This may include processing account, content, and technical information.
  • Our legitimate interests in protecting our services from abuse, fraud, or security risks, or when we develop, enhance, or promote our services. This may include processing account information, content, social information, and technical information.
  • Your consent when we request your consent to process your Personal Information for a specific purpose we communicate to you. You have the right to withdraw your consent at any time.
  • Compliance with our legal obligations when we use your Personal Information to comply with applicable law or to protect the rights, safety, and property of us, our affiliates, or users.

• EEA and UK Representative: We have appointed VeraSafe as our representative in the EEA and UK for data protection matters. You can contact VeraSafe for issues related to the processing of Personal Information using this contact form. Alternatively:

  • For EEA users, you can contact VeraSafe at VeraSafe Ireland Ltd, Unit 3D North Point House, North Point Business Park, New Mallow Road, Cork T23AT2P, Ireland.
  • For UK users, you can contact VeraSafe at VeraSafe United Kingdom Ltd., 37 Albert Embankment, London SE1 7TL, United Kingdom. If you feel that we have not adequately addressed an issue, you have the right to lodge a complaint with your local supervisory authority.

• Data Transfers: When necessary, we will use appropriate safeguards to transfer Personal Information outside the EEA, Switzerland, and the UK. We will only transfer Personal Information in accordance with a legally valid transfer mechanism.

• Data Controller: For the purposes of the UK and EU General Data Protection Regulation 2018, our data controller is Nulu IA, located in Venezuela.

10. Your Choices

If you choose not to provide necessary Personal Information to use certain features of our Service, you may not be able to use those features.

11. Changes to the Privacy Policy

We may change this Privacy Policy at any time. When we do, we will post an updated version on this page unless otherwise required by applicable law. By continuing to use our Service or providing us with Personal Information after an updated Privacy Policy has been posted or otherwise notified, you agree to the revised Privacy Policy.

12. How to Contact Us

Please contact our support team support.nuluai.com if you have any questions or concerns that have not been addressed in this Privacy Policy.